FAQ/Returns

Do you accept returns?

Yes, all items are returnable, unless you've asked for us to cut an item to size. Please email us your order # and the items you wish to return within 30 days . Remember to repackage items carefully to prevent damage.

Do you charge to cut down poles or tracks?

No, we will cut poles and tracks to size. Put careful instructions for this in the shopping cart instructions during checkout. Remember, cut poles and tracks are non-returnable.

How do you ship?

We ship most orders Priority 1-3 days USPS. We have a special triangular box for this. For larger, heavier orders, we may need to use UPS. In that event, delivery to customers in the west may take 4-5 business days.  Packages ship from our facility in Richmond Virginia.

How fast do you ship?

Almost all of our orders ship within 24 hours. If there is a backorder, we will notify you immediately. You will receive an email with a tracking number when your order has shipped.